Returns policy

The short version

• Changed your mind right after ordering? Cancel within 1 hour for a full refund.
• After that, you can return unworn, unwashed items with their tags attached within 30 days of delivery, for store credit.
• If we sent you a damaged or wrong item, we pay for the return and you choose a replacement or a refund to your card.

Cancel within 1 hour for a full refund

You can cancel an order for a full refund to your original payment method within 1 hour of placing it.

• If you have an account: sign in, open the order in your account and select Cancel order.
• If you checked out as a guest: select View your order in your order confirmation email, then select Cancel order. You don't need an account.

After 1 hour the Cancel order button is gone and we start preparing your order, but you can still return it as described below.

Returns for store credit

After the 1 hour cancel window, we accept returns for store credit, not money back, when all of these are true:

• The items are unworn and unwashed.
• The original tags are still attached.
• You start the return within 30 days of delivery.

Not returnable: items that have been worn or washed, and items with the tags removed. [Decide which items, if any, are final sale (for example custom or made-to-order items).]

How to start a return

1. Email us at [contact email] within 30 days of delivery. Include your order number and the items you want to return.
2. We will tell you the address to send the items to and any next steps.
3. Pack the items securely and ship them back.

Please don't send items back before we confirm, so nothing gets lost.

You pay the postage to send the items back. Please use a service with tracking and keep your receipt: we can't give credit for a package we never receive.

How store credit works

• Your credit is what you paid for the returned items, including their share of any discount code and of the sales tax. Original shipping is not included.
• When we have checked your return, we email you a one-time code worth that amount. It never expires.
• Enter the code in the promotion code box at checkout. One code can be used per checkout. If your order costs less than the code is worth, we email you a new code for the rest.
• Treat the code like cash. Anyone who has it can spend it, and we can't replace a code that is lost, shared or stolen.
• If you have an account, your unused codes are also listed on your account page.

Damaged, defective or wrong items

If your item arrived damaged or defective, or we sent the wrong item, we will make it right and we pay for the return.

1. Within 30 days of delivery, email [contact email] your order number and photos of the item with the tag still attached.
2. We email you a prepaid return label.
3. When we receive the item, you choose a replacement (if we have it in stock) or a refund to your original payment method. Card refunds usually take [5 to 10 business days] to appear.

Items that have been worn can't be returned, even if they are damaged.

Exchanges

Need a different size or color? Return the item for store credit as described above and use the credit on a new order.

Questions

Email [contact email]. See also our shipping policy.